Delivery Information

Delivery Update: Platinum Jubilee Weekend

Make sure you top up your stash full to the brim of our squishable yarns for the upcoming Platinum Jubilee Bank Holiday. We have made some changes to our delivery times around the Bank Holiday Weekend to help you plan your orders and deliveries:

For Standard Delivery order before 2pm on Thursday 26th May for delivery before the bank holiday. Any orders placed after this will be delivered from Monday 6th June. 

For Next Day Delivery order before 2pm on Monday 30th May for delivery before the bank holiday. Any orders placed after this will be delivered from Tuesday 7th June.

We recommend ordering ahead of time where possible to ensure you receive your order in plenty of time!

 
UK DELIVERY

We know how important it is for you to be able to keep track of your order’s progress and monitor its journey. Once your order has been dispatched from our warehouse, you will receive an email with your unique tracking link so that you can do just that. The fastest way to find out the status of your delivery is to click the link included in your confirmation email; however, for your convenience, please find the general tracking pages for the couriers we are using presently:

Evri (UK Standard) - here

DPD (UK Express) - here

DHL (Wider Americas & International) - here

  

 

Delivery Carrier

Delivery Time

Cost

Free Shipping

UK Standard

Evri

3-5 working days

£1.99

Over £40

  • We offer free standard delivery for orders greater than £40.00. 
  • Evri deliveries are expected to arrive within 3-5 working days of dispatch; however, this service cannot be guaranteed by Stitch & Story.
  • Unfortunately we are currently unable to dispatch orders to any BFPO, APO or P.O. Box addresses.

 

Delivery Carrier

Delivery Time

Cost

UK Express

DPD

1-2 working days

£4.99

  • For Express service, orders must be placed before 1pm (13:00) GMT. This ensures we are able to dispatch on the day of ordering.
  • Orders placed after this time will be shipped the following working day.
  • DPD deliveries are expected to arrive the following working day after dispatch; however, this service cannot be guaranteed by Stitch & Story.
  • Unfortunately we are currently unable to dispatch orders to any BFPO, APO or P.O. Box addresses.

INTERNATIONAL (REST OF WORLD) DELIVERY

 

Delivery Carrier

Delivery Time

Cost

Free Shipping

Int. Express

DHL Express

6-8 working days

£14.99 / $19.99

Over £100 / $150

  • We offer free International Express delivery for orders greater than £100.00 / $150.
  • Countries included: Australia, China, Israel, Russia, and more.
  • Unfortunately we are currently unable to ship to Kuwait, Qatar and Europe.
  • Please be aware local customs processing times may delay your order.
  • Unfortunately we are currently unable to dispatch orders to any BFPO, APO or P.O. Box addresses.