Delivery Information during Covid-19

 

The delivery of all shipments greatly depend on the regional and international couriers’ operations. Using the tracking information provided, we encourage you to check how your parcel may be affected before reaching out to our team, and to allow for a longer transit time.

You can follow Royal Mail announcements directly via this link. Royal Mail have advised that Special Delivery Guaranteed by 1pm and other timed or Guaranteed services may take longer than expected. Some areas of the UK may experience some level of disruption due to Coronavirus-related absences at local mail centres and/or delivery offices.

You can find country-specific Covid-19 updates that may affect your DHL Express delivery via this link.

 

All orders are shipped from our warehouse in the UK 

 

UK DOMESTIC DELIVERY 

Service	Order Amount	Delivery Cost	Delivery Time
Royal Mail 2nd Class 48hr Standard (Dispatch 1-2 days)	£0 - £45 ----------- Over £45	£3.99 ----------- FREE	3-5  working days
Royal Mail 1st Class (Dispatch next day)*	£0 - £70 ----------- Over £70	£5.50 ----------- £6.50	1-3 working days

 

• We offer free delivery for orders greater than £45. 
• *Shipped via Royal Mail 1st class and will arrive within 1-2 working days. Not guaranteed.
• Please note these times are recommended by Royal Mail but sometimes delivery can take a little longer than usual, especially over Christmas and busy periods! If you need your parcel more urgently, we recommend Next Day Special Delivery.

 

EUROPE

Service	Order Amount	Rate	Delivery Time
Standard Postal Service Tracked Delivery	£0 - £120 -------- Over £120	£9.00 ------- FREE	Expect 2-3 weeks
DHL Express Tracked Delivery*	All orders	£15.00	Expect 4-5 working days

  

 

USA AND CANADA

Service	Order Amount	Rate	Delivery Time
Standard Postal Service Tracked Delivery	£0-75 ------------ Over £75	£7.99 ------- FREE	Expect 7-10 working days
DHL Express Tracked Delivery*	£0-100 ------------ Over £100	£14.99 -------- FREE	Expect 3-4 working days

 

• We’re aware of long delays affecting a few regions in the US. Please allow extra time for your order to reach you and use the tracking number provided in your dispatch notification to keep an eye on your shipment. 

 

REST OF THE WORLD 

Service	Order Amount	Rate	Delivery Time
Standard Postal Service Tracked Delivery	£0-120 ------ Over £120	£12.50 ----- FREE	Expect 4-6 weeks
DHL Express Tracked Delivery*	All orders	£24	Expect 4-6 working days

 

• Countries included: Australia, China, Israel, Japan, New Zealand, Russia, Singapore, and more.
• Please be aware that customers are responsible for payment of any local customs duties.
• Please be aware local customs processing times may delay your order.
• Unfortunately we are currently unable to dispatch orders to any BFPO or P.O. Box addresses.

 

CAN WE HELP?

If you're having trouble with your order, please contact us and we'll be happy to help. 

 

Returns  |  Help & FAQ  |  Contact Us

 

 

DHL Express 

*Using DHL Express you will receive a notification once your order has been shipped from our warehouse. DHL notifies you by email and/or SMS about your shipment’s progress and estimated delivery date/time. When this date does not fit your schedule, you can customise your delivery via DHL and decide how, where and when the delivery takes place.

 

DHL offers the following flexible delivery options:

• Deliver my package to another address: alternate delivery to work or family 
• Deliver my package at a safe place: authorize shipment release to appointed safe place
• Deliver my package with neighbour: leave the package at your neighbour, reception or guard specified
• Request to store my package: vacation hold safekeeping your parcel up to 30 days
• Deliver my package on another day: scheduled delivery