Delivery Information during Covid-19

The delivery of all shipments greatly depend on the regional and international couriers’ operations. Using the tracking information provided, we encourage you to check how your parcel may be affected before reaching out to our team, and to allow for a longer transit time.


You can follow Royal Mail announcements directly via this link. Some areas of the UK may experience some level of disruption due to Coronavirus-related absences at local mail centres and/or delivery offices.

You can find country-specific Covid-19 updates that may affect your DHL Express delivery via this link.

 

All orders are shipped from our warehouse in the UK 

 

UK DELIVERY 

Service
Delivery Time Cost
Royal Mail Tracked 48

 5-7 working days

£3.99

FREE on orders over £50

Royal Mail Tracked 24

 1-3 working days

£5.50

FREE on orders over £60

DPD Next Day (Order before 2pm, Monday - Friday)
1-2 working days
£7.50

FREE on orders over £75

 

  • We offer free delivery for orders greater than £50. 
  • Royal Mail Tracked 24 will be shipped as 1st class and will arrive within 1-3 working days. Not guaranteed.
  • If an order weighs over 2kg we will upgrade the shipping at no extra cost to DPD.
  • Please note these times are recommended by Royal Mail but sometimes delivery can take a little longer than usual, especially over Christmas and busy periods! If you need your parcel more urgently, we recommend selecting DPD Next Day.

 

EUROPE

Service Delivery Time Cost

Standard Postal Service Tracked Delivery

 2-3 weeks

£9.00
FREE on orders over £100

  

  • Following the UK’s departure from the EU, some orders will be liable to customs duties, depending on your location and order value. If you are unsure if your order will incur a customs duty payment, please check the import specifications for your country. As this is out of our control and government imposed, we cannot advise on these details and recommend checking the current rules regularly.

 

USA AND CANADA

Service Delivery Time Cost

Standard Postal Service Tracked Delivery

 7-10 working days

 £9.99

FREE on orders over £95

DHL Express Tracked Delivery 3-4 working days £14.99

FREE on orders over £100

 

  • We’re aware of long delays affecting a few regions in the US. Please allow extra time for your order to reach you and use the tracking number provided in your dispatch notification to keep an eye on your shipment. 

 

    REST OF THE WORLD 

    Service Delivery Time Cost
    Standard Postal Service Tracked Delivery

     7-14 working days

    £12.50

    FREE on orders over £120

     

    • Countries included: China, Israel, Russia, Singapore, and more.
    • Unfortunately we are currently unable to ship to: Australia, Japan and New Zealand.
    • Please be aware that customers are responsible for payment of any local customs duties.
    • Please be aware local customs processing times may delay your order.
    • Unfortunately we are currently unable to dispatch orders to any BFPO or P.O. Box addresses.

     

    CAN WE HELP?

    If you're having trouble with your order, please contact us and we'll be happy to help. 

     

    Returns  |  Help & FAQ  |  Contact Us

     

     

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