Delivery Information during Covid-19
The delivery of all shipments greatly depend on the regional and international couriers’ operations. Using the tracking information provided, we encourage you to check how your parcel may be affected before reaching out to our team, and to allow for a longer transit time.
You can follow Royal Mail announcements directly
via this link. Some areas of the UK may experience some level of disruption due to Coronavirus-related absences at local mail centres and/or delivery offices.
You can find country-specific Covid-19 updates that may affect your DHL Express delivery
via this link.
All orders are shipped from our warehouse in the UK
UK DELIVERY
|
Service
|
Delivery Time |
Cost |
|
Royal Mail Tracked 48
|
5-7 working days
|
£3.99
FREE on orders over £50
|
|
Royal Mail Tracked 24
|
1-3 working days
|
£5.50
FREE on orders over £60
|
|
DPD Next Day (Order before 2pm, Monday - Friday)
|
1-2 working days
|
£7.50
FREE on orders over £75
|
- We offer free delivery for orders greater than £50.
- Royal Mail Tracked 24 will be shipped as 1st class and will arrive within 1-3 working days. Not guaranteed.
- If an order weighs over 2kg we will upgrade the shipping at no extra cost to DPD.
-
Please note these times are recommended by Royal Mail but sometimes delivery can take a little longer than usual, especially over Christmas and busy periods! If you need your parcel more urgently, we recommend selecting DPD Next Day.
EUROPE
| Service |
Delivery Time |
Cost |
|
Standard Postal Service Tracked Delivery
|
2-3 weeks
|
£9.00
FREE on orders over £100
|
| DHL Express Tracked Delivery |
4-5 working days |
£15.00
FREE on orders over £120
|
- Please note EU orders over €150 are subject to local VAT, according to the Country of Destination.
USA AND CANADA
| Service |
Delivery Time |
Cost |
|
Standard Postal Service Tracked Delivery
|
7-10 working days
|
£9.99
FREE on orders over £95
|
|
DHL Express Tracked Delivery*
|
3-4 working days
|
£14.99
FREE on orders over £100
|
- We’re aware of long delays affecting a few regions in the US. Please allow extra time for your order to reach you and use the tracking number provided in your dispatch notification to keep an eye on your shipment.
REST OF THE WORLD
| Service |
Delivery Time |
Cost |
| Standard Postal Service Tracked Delivery |
7-14 working days
|
£12.50
FREE on orders over £120
|
|
DHL Express Tracked Delivery
|
4-6 working days |
£24.00
FREE on orders over £150 |
- Countries included: Australia, China, Israel, Japan, New Zealand, Russia, Singapore, and more.
- Expect delays: Australia, Japan and New Zealand.
- Please be aware that customers are responsible for payment of any local customs duties.
- Please be aware local customs processing times may delay your order.
- Unfortunately we are currently unable to dispatch orders to any BFPO or P.O. Box addresses.
CAN WE HELP?
If you're having trouble with your order, please contact us and we'll be happy to help.
Returns | Help & FAQ | Contact Us
DHL Express
*Using DHL Express you will receive a notification once your order has been shipped from our warehouse. DHL notifies you by email and/or SMS about your shipment’s progress and estimated delivery date/time. When this date does not fit your schedule, you can customise your delivery via DHL and decide how, where and when the delivery takes place.
DHL offers the following flexible delivery options:
- Deliver my package to another address: alternate delivery to work or family
- Deliver my package at a safe place: authorize shipment release to appointed safe place
- Deliver my package with neighbour: leave the package at your neighbour, reception or guard specified
- Request to store my package: vacation hold safekeeping your parcel up to 30 days
- Deliver my package on another day: scheduled delivery
