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Covid-19 updates: Due to being inundated with orders we are temporarily pausing orders.
Covid-19 updates: Due to being inundated with orders we are temporarily pausing orders.
COVID-19 Updates - 23 March 2020
Due to inundated orders we are temporarily pausing orders.
Royal Mail update on the Special Delivery Guaranteed by 1pm service - 18 March 2020
"We will no longer guarantee deliveries by 1pm the next working day for items posted from Thursday 19 March 2020 onwards. As a result, we will not consider a claim for delay for items posted using the Special Delivery Guaranteed by 1pm service from that date. In addition we will not during this period offer our Consequential Loss service and we will not accept any related claims.
Our Special Delivery Guaranteed by 9am service remains unchanged."
You can follow Royal Mail announcements directly via this link to Royal Mail.
The delivery of all shipments greatly depend on the regional and international couriers’ operations. Using the tracking information provided, we encourage you to check how your parcel may be affected before reaching out to our team and to allow for a longer transit time.
We offer free delivery for orders greater than £45.
All orders are dispatched from our warehouse in the UK.
| Service | Order Amount | Delivery Cost | Delivery Time |
|
Royal Mail 2nd Class 48hr Standard
(Dispatch 1-2 days)
|
£0 - £45 From £45 |
£3.99 Free |
3-5 working days |
|
Royal Mail 1st Class
(Dispatch next day)
|
£0 - £70 Over £70 |
£4.50 £6.50 |
1-3 working days |
| Next Day Special Delivery** | Any | £12.50 | Before 1pm Next Day |
*Shipped via Royal Mail 1st class and will arrive within 1-2 working day. Not guaranteed.
**Shipped via Royal Mail Guaranteed Before 1pm Special Delivery. Not applicable on weekends. Order must be submitted before 12:00 Noon Monday-Thursday otherwise the order will be processed and dispatched the following working day for Next Day Delivery.
Please note these times are recommended byRoyal Mail but sometimes delivery can take a little longer than usual, especially over Christmas and busy periods! If you need your parcel more urgently, we recommend Next Day Special Delivery.
We offer free delivery for orders greater than £120.
All orders are dispatched from our warehouse in the UK.
| Service | Order Amount | Delivery Cost | Delivery Time |
| Standard International Tracked Shipping |
Below £25 £25 - £120 Over £120 |
£5.50 £6.50 FREE |
4-8 working days |
|
Express DHL Tracked Shipping |
Any | £22.00 | 1-3 working days |
Countries included:
Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia Herzegovina, Bulgaria, Canary Islands, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine.
For deliveries to the United States and Canada, please visit our US web-store at www.stitchandstory.us
| Service | Order Amount | Delivery Cost | Delivery Time |
|
Standard Postal Service Tracked Delivery
Express DHL Tracked Delivery
|
Below £25 £25 - £50 £50 - £80 £80 - £120 Over £120
Below £50.00 £50.00 – £200 Over £200
|
£8.50 £9.50 £12.00 £19.00 FREE
£25.00 £30.00 £38.00 |
7-14 working days
3-5 working days |
Countries included:
USA, Canada, Australia, China, Israel, Japan, New Zealand, Russia, Singapore, South Africa, UAE, and more.
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» Please note these times are recommended by Royal Mail and DHL but sometimes delivery can take a little longer than usual, especially over Christmas and busy periods! If you need your parcel more urgently, we recommend selecting 'Next Day Special Delivery' for deliveries within the UK, and Express DHL Tracked Delivery for urgent international deliveries.
» Please be aware that customers are responsible for payment of any local customs duties.
» Please be aware local customs processing times may delay your order.
» Unfortunately we are currently unable to dispatch orders to any BFPO or P.O. Box addresses.
If you're having trouble with your order, please contact us and we'll be happy to help.