Delivery Information during Covid-19

 

The delivery of all shipments greatly depend on the regional and international couriers’ operations. Using the tracking information provided, we encourage you to check how your parcel may be affected before reaching out to our team and to allow for a longer transit time.

You can follow Royal Mail announcements directly via this link. Royal Mail have advised that Special Delivery Guaranteed by 1pm and other timed or Guaranteed services may take longer than expected. Some areas of the UK may experience some level of disruption due to Coronavirus-related absences at local mail centres and/or delivery offices.

You can find country-specific Covid-19 updates that may affect your DHL Express delivery via this link.

 

 

UK DOMESTIC DELIVERY

We offer free delivery for orders greater than £45. 

All orders are dispatched from our warehouse in the UK. 

 

Service
Order Amount Delivery Cost
Delivery Time
Royal Mail 2nd Class 48hr Standard
(Dispatch 1-2 days)

£0 - £45

From £45

£3.99

Free

3-5  working days
Royal Mail 1st Class
(Dispatch next day)

£0 - £70

Over £70

£5.50

£6.50

1-3 working days
Next Day Special Delivery**
Any
£12.50
Before 1pm Next Day

 

*Shipped via Royal Mail 1st class and will arrive within 1-2 working day. Not guaranteed.

**Shipped via Royal Mail Guaranteed Before 1pm Special Delivery. Not applicable on weekends. Order must be submitted before 12:00 Noon Monday-Thursday otherwise the order will be processed and dispatched the following working day for Next Day Delivery.

Please note these times are recommended byRoyal Mail but sometimes delivery can take a little longer than usual, especially over Christmas and busy periods! If you need your parcel more urgently, we recommend Next Day Special Delivery.

 

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Europe

All orders are dispatched from our warehouse in the UK.  

 

Service Rate Delivery Time

Standard Postal Service Tracked Delivery

£9.00*

Expect 2-3 weeks 

DHL Express Tracked Delivery* 
£15.00
Expect 4-5 working days 

 

*Free Standard Delivery on orders over £120

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USA AND CANADA

We’re aware of long delays affecting a few regions in the US. Please allow extra time for your order to reach you and use the tracking number provided in your dispatch notification to keep an eye on your shipment. 

 

All orders are dispatched from our warehouse in the UK.  

 

 

Service Rate Delivery Time

Standard Postal Service Tracked Delivery

£9.50*

Expect 4-6 weeks 

DHL Express Tracked Delivery** 
£18.00
Expect 3-5 working days 

 

*Free Standard Delivery on orders over £120

**Using DHL Express you will receive a notification once your order has been shipped from our warehouse. DHL notifies you by email and/or SMS about your shipment’s progress and estimated delivery date/time. When this date does not fit your schedule, you can customize your delivery via DHL and decide how, where and when the delivery takes place.

 

DHL offers the following flexible delivery options:

  • Deliver my package to another address: alternate delivery to work or family 
  • Deliver my package at a safe place: authorize shipment release to appointed safe place
  • Deliver my package with neighbour: leave the package at your neighbour, reception or guard specified
  • Request to store my package: vacation hold safekeeping your parcel up to 30 days
  • Deliver my package on another day: scheduled delivery

 

 

REST OF THE WORLD

All orders are dispatched from our warehouse in the UK. 

 

Service Rate Delivery Time
Standard Postal Service Tracked Delivery

£12.50*

Expect 4-6 weeks
DHL Express Tracked Delivery* 
£24
Expect 4-6 working days 

 

*Free Standard Delivery on orders over £120


Countries included: 

Australia, China, Israel, Japan, New Zealand, Russia, Singapore, and more.

 

» Please be aware that customers are responsible for payment of any local customs duties.

» Please be aware local customs processing times may delay your order.

» Unfortunately we are currently unable to dispatch orders to any BFPO or P.O. Box addresses.

  

If you're having trouble with your order, please contact us and we'll be happy to help. 

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